Return and Refund

We have a 7-day return policy, which means you have 7 days after order is placed.

In the event of order is not processed within 7 days, or order is fullfilled wrongly, or the item sold is had encounter unrecoverable damage during transit, customer may lodge return request.

To start a return, you can contact us at luohantang75@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at luohantang75@gmail.com.

Order Cancellation

Cancellation request can be made within 24 working hour after order confirmed, or before product is shipping.

To raise cancellation request, please write into luohantang75@gmail.com and attach with your order ID.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you within 3 working days once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.